Last Updated: August 2026
Welcome to TRENDS Group. These Terms and Conditions govern your access to and use of https://trendsgroup.org/ (the “Website” or “Site”), including the purchase of publications, registrations, services and other products offered through the Website.
By accessing or using the Website, creating an account or completing a transaction, you agree to these Terms and Conditions.
TRENDS Group maintains and operates the Website https://trendsgroup.org/.
References in these Terms and Conditions to “TRENDS Group”, “TRENDS”, “we”, “us” or “our” refer to TRENDS Group.
Customers and users under the age of 18 must not register as users of the Website, make purchases or conduct transactions through the Website.
Users are responsible for maintaining the confidentiality of their account details, passwords and other login credentials and for all activities conducted through their accounts.
Users must provide accurate and complete information when registering, placing an order or making a payment.
TRENDS Group may offer publications, event registrations, training programmes, research-related products and services, advisory services and other paid products or services through the Website.
The applicable description, price and currency of a product or service will be displayed on the Website before the customer completes payment.
The price and currency displayed at checkout will correspond with the price and currency shown on the transaction receipt.
Unless otherwise stated, online payments are processed in UAE Dirhams (AED).
If a card is denominated in another currency, the customer’s issuing bank may apply currency conversion rates, charges or other fees in accordance with the bank’s own terms and conditions.
TRENDS Group is not responsible for exchange rates or additional fees imposed by the customer’s bank or card issuer.
Unless otherwise specified, publications purchased through the Website are supplied as digital PDF copies.
Customers are permitted a maximum of three downloads within five days from the date of purchase.
Digital publications are provided for the purchaser’s authorised use and remain subject to applicable intellectual property and copyright restrictions.
Customers must not reproduce, redistribute, resell or commercially distribute purchased publications unless expressly authorised by TRENDS Group.
We accept online payments using Visa and MasterCard credit and debit cards in UAE Dirhams (AED).
When a customer makes a payment through the Website, the payment information required to process the transaction is transmitted securely to our authorised third-party payment service provider.
TRENDS Group does not store customers’ full credit or debit card details on its systems.
Cardholders should retain a copy of their transaction records as well as these Terms and Conditions and any applicable merchant policies.
Once a successful payment has been completed, a payment confirmation notice or transaction receipt will be sent to the customer via the email address provided during the transaction.
The confirmation will normally be generated following successful payment and, in all cases, will be sent within 24 hours of receipt of payment.
Customers are responsible for ensuring that the email address provided during checkout is correct.
If a payment confirmation is not received within 24 hours, the customer may contact TRENDS Group for assistance.
TRENDS Group will not knowingly conduct transactions or provide paid services where doing so would violate applicable laws, regulatory requirements, sanctions obligations or requirements imposed by our acquiring bank or payment service provider.
In accordance with the current requirements communicated by our payment service provider, online payments will not be accepted in connection with the following countries:
Where technically identifiable through our payment provider, payments using cards issued in, or currencies associated with, the above jurisdictions will not be accepted.
These restrictions may be amended from time to time in accordance with applicable regulations or the requirements of our acquiring bank or payment service provider.
Customers may request a refund where appropriate and subject to the conditions set out below.
A refund may be considered in circumstances including:
For digital publications, refunds will generally not be provided after the publication has been successfully accessed or downloaded, except in cases of duplicate payment, incorrect supply, a material technical defect or another circumstance approved by TRENDS Group.
Refunds may also not be available where a service has already been fully delivered or where specific non-refundable conditions were clearly disclosed to the customer before purchase.
Customers requesting a refund should contact TRENDS Group and provide their name, transaction details, payment reference and reason for requesting the refund.
Refunds will be done only through the Original Mode of Payment and will be processed within 10 to 45 days depending on the issuing bank of the credit card.
Approval of a refund does not determine how quickly the customer’s bank credits the amount to the customer’s account.
Customers may request cancellation of eligible requested services within 24 hours of completing the transaction, provided that the service has not already commenced, been fully delivered or become non-cancellable under specific terms disclosed before purchase.
Digital publication orders may generally be cancelled only before the publication has been accessed or downloaded.
Event registrations, training programmes and other services may have specific cancellation conditions. Where specific cancellation terms are displayed at the time of purchase, those terms will apply in addition to these Terms and Conditions.
Cancellation requests should be submitted to TRENDS Group with the relevant transaction or order details.
Where a cancellation is approved and qualifies for a refund, the refund will be made back to the original payment method used by the customer.
Please allow up to 45 days for the refund transfer to be completed, depending on the issuing bank or payment provider.
The Website may contain hyperlinks to third-party websites.
TRENDS Group is not responsible for the content, security, availability, privacy policies or data protection practices of websites operated by third parties.
Different rules regarding the collection and use of personal information may apply when customers visit third-party websites. Customers should review the applicable policies of those websites and contact the relevant third party directly if they have questions regarding the collection or use of their information.
Accessing third-party websites through links provided on the TRENDS Group Website is at the user’s discretion.
Unless otherwise indicated, content available through the Website, including text, research, publications, reports, graphics, logos, videos, images, designs and other materials, is owned by, licensed to or otherwise authorised for use by TRENDS Group.
No Website content may be reproduced, republished, distributed, modified, transmitted, commercially exploited or otherwise used without the appropriate authorisation from TRENDS Group or the relevant rights holder.
Personal information collected through the Website will be handled in accordance with the TRENDS Group Privacy Policy.
TRENDS Group takes appropriate steps to protect information and uses administrative, technical, hardware and software measures designed to safeguard data.
However, no method of transmission over the internet or electronic storage can be guaranteed to be completely secure.
TRENDS Group seeks to maintain the availability and accuracy of the Website but does not guarantee uninterrupted or error-free operation.
The Website or certain features may occasionally be unavailable due to maintenance, technical issues, security requirements or circumstances outside our reasonable control.
The Website Policies and Terms & Conditions may be changed or updated occasionally to meet applicable requirements and standards.
Customers are encouraged to frequently visit these sections to remain updated regarding changes to the Website policies.
Modifications will be effective on the day they are posted on the Website.
Continued use of the Website following publication of updated Terms and Conditions constitutes acceptance of the updated terms to the extent permitted by applicable law.
These Terms and Conditions are governed by the applicable laws of the United Arab Emirates.
The courts of the Emirate of Abu Dhabi, United Arab Emirates, shall have jurisdiction to settle disputes or claims arising out of or in connection with the Website, its products, services or these Terms and Conditions, subject to applicable law.
For questions regarding purchases, payments, refunds, cancellations, Website policies or other enquiries, customers may contact:
TRENDS Group
4th Floor, Ali & Sons Real Estate Company Building
Zone 48 C55
Airport Road, Rawdhat Area
Abu Dhabi, United Arab Emirates
Telephone: +971 2 644 0464
Email: contactus@trendsgroup.org
Website: https://trendsgroup.org/
© 2026 TRENDS Group. All Rights Reserved.
